FAQ
Orders + Delivery
How long does delivery take?
Delivery will take approx. two working days for orders placed before 11am. Please note bank holidays and weekends may extend this.
Where is my order?
Upon receipt of your order Gymrat will pick and package your order and arrange for collection. Once this is done a tracking number will be generated and this will be passed to you straight away. Please note that it may take a couple of hours for the tracking number to update but you will then be able to see where your package is.
How do I track my order?
Using the tracking number you are provided you will be able to track the progress on the dedicated hauliers website.
Refunds + Exchanges
How do I return my items?
If, for some reason, you are unhappy with your purchase and want to return it, please email info@thegymrat.co.uk, stating your order number and reason for return. Please use the bag that the product was delivered in. Bring to your local post office to return and you will be provided with a copy of a tracking number. Please retain this for your records and proof of return. Items being returned must be unworn and still with the labels intact and fit for resale.
I still haven't received my refund?
Contact info@thegymrat.co.uk and pass on your reference number from the post office. At this point Gymrat will enquire about where the package is and update you regarding your refund. Refunds can take 72 hours to process depending on the method of payment and will be refunded directly to the payment method used originally.
Can I exchange my item?
Absolutely! Please return your item in the manner described above and email info@thegymrat.co.uk regarding your order details. Inform us what you want to exchange your item for. If it is the same product, just different size, or colour then we will progress this. If, however, you want to exchange for a different item, GymRat will refund you the original item and you can place a new order for the new item.
Don’t see what you’re looking for? Drop us a message at info@thegymrat.co.uk and we’ll be happy to help.